Refunds

One credit makes one successful image. If generation fails, the credit goes back to the same wallet and the free preview is not used. You do not need to email us for that return. It happens on the failed run.

Pack credits do not expire. The monthly plan is $9.90 for 60 images. Those credits reset each cycle and do not roll over. You can cancel anytime and use what remains until the cycle ends. We do not prorate a partial month. There is no yearly price.

If you paid and the clean file never downloaded, and the credit was not restored, email hello@easyfaceai.com from the account email. We refund that charge. We do not refund a pack because you disliked a haircut you can see on the preview. The preview is the chance to look before you pay for the clean file of that same result.

What is not a refund

A watermarked preview is the free look. It is not a purchase. Paying unlocks that same result at full size without the watermark. It does not generate a second hairstyle. If you want a different cut, that is a new credit after you have images on the account.

Checkout that never reaches a paid order does not need a refund. Come back to the page and the recall line links to the preview that was waiting. Restoring a purchase from the billing page refreshes the account. It does not place a second order.

We do not refund a monthly cycle that already started, because the plan is not prorated. Cancel and the remaining images in that cycle stay until it ends. The next cycle does not refill if the plan is canceled.

When the credit returns by itself

The server reserves one credit only after the file has passed the checks and the model key is present. If the model errors, it is tried once more without a second reservation. If that also fails, the reserved credit is written back and the free-preview quota is left untouched. You will see an error on the card, not a paywall for a result that does not exist. A bad file, a missing age tick, or a missing model key never reserves a credit in the first place.

The same return does not apply to a result you simply do not like. The watermarked preview is there so you can decide before paying for the clean file of that exact image. Disliking the cut is a reason to try another photo or another look, not a reason to reverse a pack you already spent on a successful image. A later look is a new credit. It is not a free correction of the previous one.

How to write the email

Use the account email. Put the amount and the approximate time in the first lines. Say whether the clean file never appeared, or whether a credit disappeared after an error message. We match that note to the order attribution we stored: landing page, referrer, campaign fields, country, and device. We do not need the photo attached. If we cannot find a paid order, we will say so rather than refund a preview that was never purchased.