Contact

Email hello@easyfaceai.com. That is the mailbox for a failed charge, a deletion request, and questions about a look.

Include the account email and, if you have it, the time you pressed See this look. Do not send a password. We do not offer phone support and we do not use a chat widget.

If the clean file never arrived and the credit was not returned, say so in the first sentence. The refund page explains what we return.

What to include

For a deletion, the account email is enough. We remove that email and the photos stored for it. You do not need to send the photo again. For a charge you do not recognize, include the time and the amount. We store the landing page, referrer, campaign fields, country, and device with the order so we can match the visit, not so we can write you a newsletter.

We read mail at hello@easyfaceai.com. There is no other address. A look that failed with the message that nothing was charged does not need a refund email. The credit, if one was reserved, is already back, and the free preview was not used.

What we can answer

A missing clean file after a paid order. A credit that was taken and not returned after an error. A request to delete the account email and the photos stored for it. A charge you do not recognize, with the time and the amount. A question about which page does which look, if the directory did not make it obvious. We cannot book a haircut, diagnose a scalp, or tell you how a result will look in person. The image is a generated preview of one edit.

If checkout said it was unavailable, no charge was created. That happens when the Waffo product id for that sku is not connected yet. You do not need to email about a button that refused to start. When the ids are connected, the same button continues to the payment page. Until then, the free watermarked preview is the only result a logged-out visitor can keep.

What we will not ask you to send

Do not send a password, a card number, or a copy of the photo for a deletion. The account email is the key we already have. Do not send a screenshot of someone else's face. If the photo was not you, say so and we will delete the stored file rather than edit it further. Face blur never reached us, so there is nothing on the server to delete for that run.